Are you sure you want to continue? Train Fares: Italy Map shows approximate costs, in $US, for one-way, second-class tickets. I keep getting answers to say I need to basically to wait as they are so pressured. Most high-speed and long-distance trains require seat reservations. The case must measure no larger than 80cm x 110cm x 40cm. ItaliaRailis an official partner ofTrenitalia, the national railway of Italy. When trains have trolley service, the food options are typically more like snacks than mealsthings like bags of chips or cookies or pre-packaged sandwiches. When I finally got hold of customer service they told me to file a rail aid claim and they will review it for approximately 30 days and give me a credit if everything looks genuine. The inflexibility is unbelievable especially for a simple 3 hour time change 3 months in advance!! What do I need to do before I get on the train at the station? Where I'm hoping the Trenitalia app comes in handy, is in looking up platform #'s in advance for when we have tight connections. A partnership between Trenitalia and Telecom Italia makes this possible. Media. Smokers should not count on being able to smoke on board trains, and that includes in the dining cars and train lavatories. The heat can start as early as late April in some places, so don't count on spring being mild. It's not possible to order meals as you can do on an airplane, so if you have a special diet your best bet is to purchase food ahead of time and bring it on the train with you. What form the bike has to be in and what you have to pay for it, however, vary depending on the kind of train you're taking. It's even possible to bring a bike along on a select few international train journeys, too, including Milan-Geneva and Venice-Munich. Buy the tickets online with our offers. Learn how your comment data is processed. This cannot be done at a machine or by the conductor, so be sure to allot enough time when you arrive at the station before your first train trip for any potentially long lines at the ticket office. What is it like to travel by train in each region of Italy? If you have seat assignments on specific trains, then you have reservations I think thats the easiest way to tell without me seeing the tickets. Some thieving system this is. For most itineraries, the late fall through late winter are generally the most budget-friendly (excluding major holidays such as Christmas and Carnevale). I guess, I should have just called ItaliaRail before posting, but hopefully this helps someone else. The ones where we don't have CP codes are between small towns heading into and in the Appenines, so a bit off the beaten track. They're also allowed on Express trains, IC, and ICN trains in both first and second class, and on Regional trains (except from 7-9 a.m. Monday-Friday). If you'd rather not worry about carrying skis or other bulky items on and off the train, there is a door-to-door option for sending your bags from point to point rather than carrying it with you. The tickets you purchase from Trentalia are visible under tickets. DA QUALE BINARIO PARTE IL MIO TRENO? If you can find the ticket, then contact Italia Rail, they will resend it to you. Children ages 4-11 travel at a sometimes-discounted "child fare" on most trains in Italy (including Thello). Not all of the machines are the same, however, and youll still find lines at the machines during peak travel times, but theyre typically a much faster way to get a ticket and get on your way. Where are the restrooms? There are a few cities not included on this map in the northern part of the country, where the dots are already close enough together to prohibit any further additions, but most destinations served byItaly's Frecce trains- theFrecciarossa,Frecciargente, andFrecciabianca- are included on this map. When is the best time to travel to Italy? I wanted to buy two-way tickets from Terni to Rome. Date of experience: May 06, 2023 JO JohnCRM 1 review IE Apr 12, 2023 Here, we want to make sure you know all about the various train ticket and rail pass options for your kids when you take the train around Italy. No attendants, no help, no information. Would all these intercountry travels be via the train you are discussing and using ItaliaRail (if it is easier to navigate via english)? We ended up having to buy more tickets. Our customer care specialists are here 24/7 to help you with your Italy travel plans. Some trains have both first-class and a second-class cars (on high-speed trains these classes go by different names, but there are still grades of service), though often regional trains have only second-class cars. Easy booking and guaranteed lowest prices. You've lost my tourist dollar forever you thieves. Italy guide - travel tips and inspiration. Smoking is not permitted on trains in the vast majority of countries in which a Eurail pass is valid, though in some countries it's more heavily enforced than others. 4) Is there an app that is more accurate with respect to navigation/time (typically use Google Maps). We welcome your questions and feedback. Reserving seats via Italiarail using Mobile Pass - Italiarail no longer If your travel dreams include skiing and hot spiced wine, the winter months are your best bet. ItaliaRail (Or more?) It is common knowledge that the best thing to know while traveling abroad is the native language. In some cases you'll need to use underground passages to reach tracks further from the building. You may also be asked whether you have a Trenitalia membership card assuming you dont, select Nessuna Carta (no card). 2023 Trustpilot, Inc. All rights reserved. Italy high speed train tickets| Italotreno.it - Official website It's very easy. How to Buy Italian Train Tickets & Reservations - Italy Explained Save up to 75% off Italian train tickets from Rome to Florence and Venice, plus Italy and Europe rail passes. I believe that they are fake. I booked, they cancelled within 10 minutes, then linked me to a page on their site to rebook at 3 x the original cost. Bigger stations will have more windows, but will also be busier. Serving millions of travelers. Then I tried again, using another email and another credit card, but got the same result. DOV' LA STAZIONE CENTRALE? Larger train stations usually have places to eat and shop, luggage storage, tourist information, currency exchange, and services for disabled travelers in addition to the ticket windows and restrooms found in all stations. 80,000+ routes. Likes. Discover the exclusive Lounge of Milano Centrale and Roma Termini, with a completely rewened service: a rich buffet with a selection of pastries . We also ensure all reviews are published without moderation. You can buy a 3.50 ticket that is good for 24 hours and that, like your ticket, must be validated before boarding. Speak with a representative (Monday through Sunday, 9 a.m. to 9 p.m. Our system recognizes both the English and Italian names for stations and cities, so no matter which you use you'll see an auto-fill option if your destination is served by Trenitalia. Children under age four travel for free on Trenitalia trains in Italy. IIRC, there are no booking fees on trenitalia. I missed my train because my flight got delayed and Rail aid support is not available 24/7 on phone. Where is the customer service/information area? There is typically one bathroom per train car on Italian trains. How can I connect to the internet on board the train? need to get it validated at a station ticket window, If you've got a rail pass that hasn't yet been. Thank you Report inappropriate content 11-20 of 21 replies Sorted by 1 2 3 dbabe The email was from Briana K reference to TRE-MY1F-LGCD-2Z6Y-B. Train from Florence to Naples took 6 hours for a 3 hour trip. You can use the luggage assistance service simply by Calling the Trenitalia Call Center in Italy on 89.20.21 (fee paying number) up to 8 pm of the day before departure. It is the lack of competition/regulation. The rail network in Italy is robust in most areas, though in some regions only major cities have train stations. The ItaliaRail booking fees are quite low. There are rail passes for children ages 4-11, which are free of charge with the purchase of an adult rail pass. Knowing the platform numbers well in advance is fine in theory, until those numbers are changed at short notice for some reason. In the U.S.
Customer service regarding your ItaliaRail booking. I cant say without seeing what you have and knowing what you did in the purchasing. In addition to the ticket windows staffed by station employees, there are also automated ticket machines at most train stations in Italy. 24/7 English speaking customer support. Rome, Lazio italiarail.com Joined March 2010. If you donotsee an auto-fill option for your destination, you can often find an entry for the city or town on Wikipedia. Learn more about rail passes. What do I do if I have an emergency while traveling? Is there a way to view ItaliaRail train tickets on TrenItalia mobile This option is for customers that have already purchased a Eurail Pass or InterRail Pass and wish to reserve seats or sleeping berths. Use this map to add up approximate pay-as-you-go fares for your itinerary, and compare that cost to the price of a rail pass for the number of days you expect to spend on the train. Failure to have either document could result in a fine and being forced to get off the train at the next stop. There has always been a bus or vaporetto (waterbus in Venice) or my own feet. Travel with our FRECCE trains, at high speed, departing and arriving from the center of the main cities. The list of all intermediate stops will be scrolling on big departure boards and on the smaller ones hanging over each track, but you can simply make a search and click the grey " i " on trenitalia.com to learn in advance this kind of stuff. The reason trenitalia.com uses only Italian stations names is that you won't see Rome, Venice and Florence written anywhere on boards and monitors. Tweets. At your disposal you will have: relaxation area with comfortable armchairs, free Wi-Fi, electrical sockets and reserved toilets. The person I spoke to at the ticket office said it would be ok to use the same ticket to catch earlier train. / DOV' L'UFFICIO INFORMAZIONI? This company is taking advantage of people during the COVID situation by not changing their refund policy. 370 Guy, Suite 207
If you're one of the more die-hard cyclists who is traveling throughout the country with your own two wheels, you should know that there are some trains that allow you to bring your bike on board with you. what it won't do is show you any trips on the (in my mind better) competitor Italo Treno. H3J 1S6
"Doh-vay eel deh-pah-zee-toh bah-gahl-yee", arrival/departure - orari di arrivo/partenza dei treni (/orari di arrivo/ - /partntsa 'dei treni/) The numbering system for this reason can be a cause for confusion even before you get to the train platform - especially if you're traveling with another person or in a group. Where is the main train station? This code is good for a 24-hour period, and the 1 cent charge is the only fee for using wifi on board the train. All dogs on Trenitalia trains except for guide dogs for the blind must be accompanied by a registration certificate and a health card. I inquired again. Note that for any of the following situations, you'll need to allot additional time to visit a ticket window or a self-service machine: The configuration and type of seating you'll find when you get on a train in Europe can vary quite dramatically from one country (or one train) to the next. To avoid standing in line so long that you miss your train, you might want to swing into the station the day before your intended trip to get your tickets sorted well in advance. There were very nice and helpful. Ketti Wilhelm & Ketti Wilhelm Communications LLC | All Rights Reserved. Information and contacts Call center 89 20 21 Customer Service offices Person with reduced mobility How to send a complaint Refund and compensation . The bathroom was dirty, trash at every table, they ran out of water and food. That advice applies in any country. If you search for a round-trip ticket, all other tickets will be removed from your cart and will need to be re-added. The tickets you purchase on ItaliaRail are sometimes e-tickets, which means youll get them via email right after you buy them so even if you cant book weeks in advance, you can still get your tickets just before you leave home. Read Customer Service Reviews of italiarail.com - Trustpilot Trenitalia handles the vast majority of passenger train travel in the country, including the high-speed Alta Velocit (AV) trains. Your child will be assigned his/her own seat and children must be accompanied by an Adult when traveling on this offer. When dogs are big enough that they won't fit in the approved carrier size, the rules for bringing them on trains change. Guide dogs for the sight-impaired can travel on all trains free of charge and are the only animals allowed in the Restaurant/Bar Wagons. Beverages available include coffee, soft drinks, water, wine, and beer. Learn more about rail passes. Our tickets. if youre booking a trip from Zurich to Venice or Nice to Milan arent usually available as e-tickets and may need to be mailed to you. Venice vaporetto, other places my own car. Nottingham, NG16 3PA
This is our 2nd trip in 5 years and it was nothing like this in 2015. The instructions to buy the tickets and reservations you need are simple to follow. The fare rules for each train indicate whether seat reservations are necessary. Sarah in customer support was a fantastic help. We have a PNR In first class cars of some trains, passengers will get a free welcome drink and a snack upon boarding. If sufficient space isn't available in your train car, you must be prepared to check your skis to be carried in the baggage car. Note: An ItaliaPass does not entitle customers to use of passholder fares. What should I know about traveling in Italy by train with pets? Italo trains are competitively priced with AV trains when booked in advance. Be prepared with enough cash for your train tickets, just in case and pay with small denominations, as some machines conveniently forget to dole out change. ItaliaRail customer service phone lines are open Monday through Friday, 9 a.m. to 9 p.m. Traveling by train in Italy is easy, efficient, fast, andfor most travelers and residents alikethe best way to get around much of the country. Keep in mind that the wifi signal will drop in tunnels and as the train goes through or stops in stations along the way, too. Actionable tips for more sustainable travel Sign up here for exclusive content & new articles by email! Platinum Trusted Service Award. Also keep in mind that tickets for trips that arent entirely in Italy i.e. Your browser must be able to support 128-bit encryption for the on-board wifi to function, and TCP/IP parameters (IP address and DNS) must be in automatic mode. On high-speed Frecce, InterCity, and ICN trains, children ages 4-14 are eligible for the sometimes-discounted "child fare." Where is the dining car? The instructions to buy the tickets and reservations you need are simple to follow. ItaliaRail, LTD
I purchased one ticket from Italo and two from Trenoitalia. Seat, couchette, and other reservations must be made even for a child traveling for free, and these still require reservation fees. The biggest advantage with ItaliaRail in my eyes is the customer service they offer, especially when it comes to group travel.