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Student Resources

Student Grievance Process

B & M Career Institute provides students with a process to raise concerns, submit complaints, and request review through the school grievance procedure described in the school catalog.

Approvals

The school's programs are approved by the Texas Workforce Commission (TWC), as well as the Texas Health and Human Services Commission (HHSC), as applicable.

The TWC-assigned school number is S4628.

Students should first address concerns by following the grievance process outlined in the school catalog. If a student did not receive this information, the student should inform school management immediately.

If the concern is not resolved through the school process, or if the student does not wish to follow the school process, the student may submit a complaint to TWC. Information on filing a complaint with TWC can be found on TWC's website.

Texas Workforce Commission

External Student Resources

A student grievance may include a condition a student believes is unfair or inequitable, mistreatment by school staff, discrimination, assessment or fee concerns, registration concerns, or other issues connected to the student's enrollment or school experience.

The grievance process gives the student an opportunity to submit a complaint and allows the school to review and respond through a documented process.

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Instructions

How to submit a student grievance.

  1. 1

    Complete a Written Complaint

    A student who wishes to file a grievance should complete a written complaint form signed by the student.

  2. 2

    Include Documentation

    The complaint should include a written description of the issue or concern, with supporting documents when available.

  3. 3

    School Review

    The School Director may request additional documentation or schedule a meeting to address the student concern.

  4. 4

    Decision

    The School Director will review the matter and render a decision within 48 hours after receiving the complaint.

B & M Career Institute is committed to protecting the rights and personal information of each student in its programs.

Download Student Grievance Form